In the case of not being satisfied with the selected products, you as a consumer can cancel the contract and have 15 working days from the date you received your order to return them without penalty and without the need to indicate the reasons. For party/occasion items the return period must not exceed 7 working days. In no case we refund the price amount paid for the product. It will be offered to exchange it for another product or a credit note of the same value as the amount of the original purchase (without shipping costs). This credit note has not an expire date.
To facilitate the return process, we offer free "pick up at your door" service in Península and Balearic Island. In the Canary Islands, the returns will be at the customer's expense.
The international returns, the returns will be at the customer's expense.
PProcedimiento: To make the return will have to fill out the form, put it in a bag or box and request the collection in our email firstname.lastname@example.org, call 942844609 o WhatsApp 629 486 147, during business hours (Monday to Saturday afternoon from 9:30 a.m. to 1:30 p.m. from 16:30 to 20:30) and attach it to the order that will be returned.
Items must be returned in the same conditions as they were received: unworn, unwashed, undamaged, unused, and with all original manufacturer's labels. For hygienic reasons swimwear and lingerie should be tried on over underwear. Once the protective slip is removed we cannot accept the return of this item. Items presenting makeup or/and deodorant stains will not be accepted for return. All beauty products should be returned without being used, opened, with all original security seals and in their original packaging. In other case they will not be accepted for return.
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